Privacy & Cookies

 
  
  
 
 
 Logic Plumbing Heating and Electrical
  
 72 Google reviews 
 
  
 
 

Privacy Policy

Who we are

At Logic we respect your privacy, and aim to comply with the latest data protection regulations. This policy explains how we collect and handle data relating to website visitors. Please note that this policy may be altered in the future. It was last updated in August 2024. Our website address is: https://www.logic-group.co.uk/

Information About Us

Logic Plumbing, Heating and Electrical (Maintenance) Ltd. is a limited company Registered in England with company number 11056959

Our Registered address is: 
Unit 6 Cross Croft Industrial Estate,
Appleby-In-Westmorland,
England,
CA16 6HX

  We are members of the following professional bodies:

• NICEIC – Electrical – https://niceic.com
• OFTEC – Oil – https://www.oftec.co.uk
• MCS – Renewable – https://mcscertified.com
• Gas Safety Register – Gas – https://www.gassaferegister.co.uk
• HEATAS – Solid Fuel – https://www.hetas.co.uk

What does this notice cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is personal data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What personal data we collect and why we collect it

Contact forms

We need to collect minimal personal information so we can provide the products and services you have requested from us.

When you contact us by email or via a contact form on the website, we will collect your name, email address and contact number so that we can process your inquiry. For quote requests we also need to collect your address. When you contact us via a contact form, we also need to collect your anonymised IP address to help prevent spam.

Users under 18 years of age

Any user under 18 years of age must have their parents’/guardians’ consent to use our website. Users without this consent are not allowed to provide us with personal information.

Analytics

We use google analytics to gather anonymised information about visitors to this site and how they interact with my site in order that we can improve the website. You can read more about those cookies, and how to opt out in the Cookie Policy.

Embedded content from other websites

This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. If you do not accept cookies, this functionality might not work as intended.

Who we share your data with

We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so. Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.

Marketing

When you choose to opt in, you agree that Logic Group may send you occasional marketing communications. These may include:

We promise:

Your personal information will be handled in accordance with our full Privacy Policy, and will never be shared with third parties for their marketing purposes.

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

How long we retain your data

Personal data may be required for legal purposes and record keeping. All data will only be stored for as long as it is legally required. If you subscribe to a marketing campaign, blog updates or similar, and consequently unsubscribe, we will delete your data on an annual basis.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. When you make a request to receive or erase your personal data, we may ask for additional information to prove your identity.

If you are not satisfied with our response or do not believe we are processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

Where we send your data

Contact Forms may be checked through an automated spam detection service.

Additional information

How we protect your data

We will store all personal information you provide securely. All traffic between your browser and this website is encrypted and protected via SSL (Secure Socket Layers).

Data Breaches

Finally, we will endeavour to report any unlawful data breach of this website’s database or the databases of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Contact

If you have any queries about this privacy policy or how we safeguard your personal data, please contact us at

Cookies

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. You can read more about this in our cookie policy.

Why Choose Logic?

Local Engineers Near You – Over 30 engineers strategically placed across the region

Large Company Reliability, Local Company Feel – Fast response times with a personal service

Experienced Office Support Team ensuring smooth communication, quick scheduling & excellent customer care

All Repairs & Installations Covered – New Boilers, heat pumps, plumbing, electrical, renewables

Thousands of Successful Jobs Completed with consistent 5‑star feedback

Fully Accredited Experts – Gas Safe Registered, MCS Certified, NICEIC Approved, HETAS Certified

High Quality Workmanship with reliable aftercare and long-term customer support

Trusted for 20+ Years by thousands of homeowners across North Lancashire, Cumbria & Dumfries & Galloway

Outstanding Customer Reviews and a proven reputation for reliability and professionalism

Complete One‑Stop Shop – Heating engineers, plumbers & electricians all under one roof

Request YOUR Quote

Areas we cover

Westmorland & Furness

Appleby – Kendal – Sedbergh -Windermere – Ambleside – Kendal – Barrow-in-Furness – Ulverston

Cumberland

Carlisle – Penrith – Alston – Brampton – Keswick – Cockermouth – Whitehaven – Workington – Maryport – Silloth

North Lancashire

Lancaster – Morecombe – Carnforth

Dumfries & Galloway

Dumfries

 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Richard Pilkington 
 
25 September 2026
 
 
  
Several different plumbing improvements (tap replacements, reorganisation of central heating pipework, new bath installation) made in the last few months.  All carried out quickly and to a very high standard - which is why we keep returning to Logic for our jobs.  The people who come to do the work are invariably competent, friendly and informative in discussion.  It is unusual to also  mention administrative staff in these reports but the Plumbing team from Logic are led by a lady called Megan, who has an excellent grip of all the different aspects of the job and yet is invariably helpful and friendly to the customer.  Strongly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Daithí Knowles 
 
24 July 2026
 
 
  
A few years ago we bought an old house in the countryside that needed sensitive updating - plumbing, heating, electrical and combinations of all three. Initially we struggled to get the required expertise. Then we found Logic and have since asked them to do big projects and small, simple jobs and awfully tricky ones. They always turn up when they say they will. They always have the combinations of expertise and experience on hand to overcome the surprises that an old house throws up. They are always absolutely straightforward to deal with. They go the extra mile.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ian Walker 
 
29 April 2026
 
 
  
Replacement boiler installed in one day Beautiful job. Tidied up nicely. Installers very approachable and eager to take into account the fine details of my requirements. I will use them for future servicing of the system
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Janet Harrison 
 
23 April 2026
 
 
  
Upgrading central heating system, from the start, visit by Josh, explaining options, receiving quote. Contact from administration staff with installation dates to arrival of Tom and Alec to carry out the work, found all to be polite, friendly, helpful and professional.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Alex Temple 
 
13 April 2026
 
 
  
The crew arrived in good time for a very big awkward job. Almost everything was plumbed in by the end of the first day, but I was very concerned that some pipework was encroaching on what was really the adjacent hanging space. However this was corrected the next day, deftly and with little fuss. Your electrician took good pains to explain the system operation, which was up and running by early afternoon of the second day, and the surrounding cupboards rebuilt exactly as they were. Good job done.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robert Dobek 
 
27 March 2026
 
 
  
Ben provided excellent workmanship and top-quality service from start to finish. Quick to respond and had parts replaced super fast. Professional, reliable, and clearly takes pride in his work—highly recommended!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 susan jackson 
 
17 March 2026
 
 
  
Ian and Jeremy did a great job installing new shower and enclosure. Very pleased with the result.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kevin Aspindle 
 
2 March 2026
 
 
  
Very helpful from quotation to completion for the relocation of an Oil Tank. Completed in less time than expected, although I did have to wait a few weeks for the service as these are very busy engineers.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joanna Manley 
 
19 February 2026
 
 
  
Excellent service. Would recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 old bloke 
 
13 February 2026
 
 
  
Will do business again.